Fesco bill correction Guide step by step

FESCO Bill Correction Guide

Have you ever received an inaccurate FESCO electricity bill? Whether it’s due to a wrong meter reading, an unexpectedly high tariff, or incorrect customer information, surely it is very disappointing. But don’t worry, we are here to help you. All you have to do is to submit an online application for FESCO bill correction. But, if you don’t know how to apply to online or offline customer complaints in the FESCO office, follow the below-mentioned simple steps and quickly submit your application.

Step-by-Step Procedure for FESCO Bill Correction

Consumers of FESCO Electricity have the option to report issues regarding incorrect bills either online or by visiting the nearest FESCO offices. However, opting for the online procedure is quick and more convenient. FESCO customers can register their complaints by dialing 118 or sending an SMS to 8118. Alternatively, they can contact the FESCO Customer Service Center using the provided phone numbers.

1. Submitting Complain Offline

To complain offline, you can visit the nearest FESCO Complaint Centre during regular office hours. You should bring your duplicate bills dating back at least two months to serve as a reference for your complaint. At the center, FESCO staff will carefully listen to your issue, analyze your details, and provide you with an estimated timeframe for resolving the matter as soon as possible.

Furthermore, the office can also assign you a diary number to track the status of your complaint online. Usually, FESCO resolves bill correction complaints within 24 hours to a maximum of one week, depending on the nature of the error.

If you notice any problem with your electricity bill, first you should contact customer support by dialing the below numbers. 

Phone Number+92 (41) 9220184-9220229.
Fax Number+92 (41) 9220233
UAN Number080066554

2. Online Complain Process

To submit an online complaint, you should follow the below steps.

  • First visit the official FESCO website
  • Click on the “Customer Care” tab, then select “Bill Correction.”
  • Now, fill out the online Customer Bill Correction form with your name, email address, cell number, etc.
  • If you’re still puzzled about any information required in the form, feel free to ask the office staff. 
  • After submitting the application form, the office will review your request for bill correction and will send a scanned copy to the relevant office.
  • Soon, you will receive an email on your registered email ID to confirm your complaint for FESCO bill correction.


In short, correcting errors in your FESCO electricity bill is very easy. It’s up to you whether you adopt online or offline methods, the process is simple and convenient. With user-friendly service from FESCO staff and a commitment to resolving issues efficiently, you can trust that your concerns will be addressed efficiently. Moreover, with effective support, getting assistance is just a phone call away. So, if you find any errors in your electricity bill, don’t hesitate to reach out to FESCO.


You can correct your bill, by either submitting your complaint online through the FESCO official website or visiting the nearest FESCO Complaint Centre during office hours.

Normally, FESCO addresses bill correction complaints within 24 hours to a maximum of one week. It usually depends on the nature of the billing error.

After filing a complaint, you’ll have to provide details such as your complete name, email address, cell phone number, and SDIV/DIV/CIR code.

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